Dipal Shah

- Deliver training on Sapiens NAPCIP products to internal and client staff as needed
- Develop new training materials, assessments, and presentations via various delivery options as needed. Be proficient in the functions of Sapiens NAPCIP products.

- 2020 Gold Club award winner for values and spirit. I shared the award with my colleague Pete Marr for innovations and teamwork as we worked together for converting the Instructor-led classroom training to online training in less than a month's time.
- Provide Technical Training for Access control and IP Video product portfolio.
- Development and presentation of group instruction and training for installers, end-users &
integrators.

- Recipient of Goldie Award for dedication, ability, and attention to detail.
- Prepare, maintain and distribute yearly event plans, organizing travel and exhibit schedules.
- Onsite technical lead at predetermined events; responsible for functional operation of all Axis products, network connectivity, and booth support as needed.
- Prepare standard operating procedures to be used by the Technical Events Engineers
- Quote, negotiate and implement specialized demonstrations for new… Show more

- Recipient of Goldie Award for dedication, ability, and attention to detail.
- Prepare, maintain and distribute yearly event plans, organizing travel and exhibit schedules.
- Onsite technical lead at predetermined events; responsible for functional operation of all Axis products, network connectivity, and booth support as needed.
- Prepare standard operating procedures to be used by the Technical Events Engineers
- Quote, negotiate and implement specialized demonstrations for new products and exhibits, as well third-party integrations Show less

- Volunteered for designing customers network infrastructure.

- Provide Technical Training for Video IP Product portfolio.
- Development and presentation of group instruction and training for installers, end users and integrators.
- Diagnose interoperability issues, product limitations or equipment problems and provide information or workarounds to resolve these issues.
- Provide technical support for research and development initiatives and for the implementation of new technologies, products, or systems.
- Provide and document e-solutions… Show more

- Provide Technical Training for Video IP Product portfolio.
- Development and presentation of group instruction and training for installers, end users and integrators.
- Diagnose interoperability issues, product limitations or equipment problems and provide information or workarounds to resolve these issues.
- Provide technical support for research and development initiatives and for the implementation of new technologies, products, or systems.
- Provide and document e-solutions as well assist in creation of e-learning programs to support customers.
-Supported major retail pharmacy chain in US with their physical security training program.
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- Development and presentation of training programs for new and current employees as well as off-site dealer shows covering peripheral devices small and large format printers, multifunction devices, fax, and copiers and their software solutions.
- Decreased department overhead costs and new employee on-boarding time by 50% through increased hands-on training, and replaced paper based training through development of electronic multimedia rich training resources.
- Ability to convey… Show more

- Development and presentation of training programs for new and current employees as well as off-site dealer shows covering peripheral devices small and large format printers, multifunction devices, fax, and copiers and their software solutions.
- Decreased department overhead costs and new employee on-boarding time by 50% through increased hands-on training, and replaced paper based training through development of electronic multimedia rich training resources.
- Ability to convey complete technical training materials in simple terms, using creative, hands-on methods while outlining feature/benefit aspects.
- Assist in quality monitoring; enhancing training opportunities driving performance improvements.
- Providing direction and technical solutions to representatives on troubleshooting and call resolution techniques.
- Responding to Technical and Customer Service related inquiries (via Phone & Email) for wide range of Canon Consumer hardware & software products. Show less

Testing and troubleshooting of computers & peripherals, software installations for new systems.